Kovach, a leading building enclosure company, offers comprehensive solutions for commercial construction across the United States. The company’s growth demanded real-time visibility into project spending and an all-in-one solution that could handle their complex portfolio of construction projects while automating expense management across multiple job sites.
Challenge: Inconsistent expense management leads to inefficiencies
Kovach faced significant challenges with their past expense management solution. As a construction company with many jobs and clients, Kovach needed a system to assign expenses to the right project. They also needed to ensure that expenses weren’t charged to jobs already closed — a problem that had historically led to confusion on the accounts payable side.
It often took weeks to align bank statements with expense reports, leaving accounts payable and IT teams overwhelmed by inconsistencies. With up to 70 cardholders using a manual system to upload receipts, month-end reconciliations became cumbersome, requiring accounts payable manager Deborah Carr to track down missing or incorrectly submitted expenses. This process often took days out of Deborah Carr and IT director Levi Hunting’s schedules, eating into the time they needed to focus on their actual work.
Their previous support experience was equally frustrating, with long wait times and contradictory responses. With month-end reconciliation taking up to two days, Carr and Hunting knew they needed a better way to manage expenses.
Solution: Center aligns spend and speeds reconciliation
With their dedicated deployment manager, Center helped Kovach transition to their new expense solution in just four weeks. Center streamlined how they track, reconcile, and reimburse expenses, helping reduce frustration for team leaders and card-holding employees.
Center’s automated job tracking and real-time updates helped Kovach effortlessly keep its job list accurate without the usual administrative burden. When the contracts team marks a job as closed, Center instantly updates the system to lock the account and prevent any additional charges.
“The whole process was very easy. There was very little lifting that we had to do at all on our side.” –Levi Hunting, Director of IT
Center also automatically codes and uploads employee expenditures. This eliminates inconsistencies between reports and bank statements and makes month-end reconciliation a breeze.
Center’s card-first solution has empowered the Kovach team to focus on their work rather than getting bogged down in administrative tasks, making everyone happier.
Impact: Better processes unlock efficiency, satisfaction, and savings
Since adopting Center, Kovach has seen improvements across the board. Switching to Center was seamless. Hunting used 90% of their existing setup while taking full advantage of Center’s customizable platform, ensuring a smooth transition tailored to Kovach’s needs. This flexibility minimized admin work and highlighted how Center’s configurations are designed specifically for each business. Switching to Center eliminated high costs and delivered over 105% savings compared to their previous expense management solution.
Both accounts payable and IT have benefited from a streamlined and user-friendly reconciliation process, reducing the end-of-month close time from two days to just one hour. This efficiency has freed up valuable time for the team to focus on other priorities. This efficiency has freed up valuable time for the team to focus on other priorities. Center Support provides quick resolution for spenders and administrators through chat, email, and phone—a dramatic improvement from their previous experience with long wait times and inconsistent answers. Kovach also benefits from a dedicated Account Manager for additional support.
Overall, the move to Center has simplified Kovach’s expense management while increasing efficiency and satisfaction across the company. “There are very few administrative requirements on my end,” says Hunting. “It’s phenomenal. If you want your blood pressure reduced, use Center.”
“Everything was right in one place. It was an incredible change for us.” –Levi Hunting, Director of IT
Since implementing Center, Kovach has achieved:
- Reconciliation time reduced from days to one hour: Month-end closeouts are now streamlined, freeing up time for the accounts payable and IT teams.
- Automated job tracking to prevent errors: Center’s system instantly locks closed accounts, ensuring no expenses are charged to completed projects.
- Aligned spend management and realtime reporting: Center’s automated coding eliminates inconsistencies between expense reports and bank statements.
- Effortless transition and responsive support: Center’s hassle-free deployment required minimal effort, making the switch seamless for Kovach’s team.
“It’s a very easy tool to navigate — and the setup is seamless. Month-end close went from two days to just one hour.” –Deborah Carr, Accounts Payable Manager